Privacy Policy

 

Effective Date: March 28, 2025

 

HiQSense Smart Systems LTD ("HiQSense", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website or services.

 

1. Information We Collect

 

Personal Information: When you fill out forms, book consultations, or work with us, we may collect your name, email, phone number, and relevant business information.

 

Technical Information: We may collect anonymized data such as IP address, browser type, device type, and browsing behavior using analytics tools like Google Analytics or Hotjar to improve user experience.

 

Project Files & Data: If you provide documents, designs, APIs, databases, or content to complete your project, this information is treated as strictly confidential and is used only for the purpose of delivering the contracted services.

 

2. How We Use Your Information

 
  •    
  • To communicate with you regarding your inquiry, consultation, or project
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  • To assess and deliver the services you request
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  • To improve our website and service offerings
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  • To manage billing and client accounts
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  • To comply with legal and regulatory obligations
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3. Sharing of Information

 

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted partners only when necessary to operate our business—such as hosting providers (AWS, GCP, Heroku), payment processors (Stripe), or communication tools (Twilio, Calendly). These partners are required to protect your data in accordance with their own privacy policies and data protection laws.

 

4. Data Security

 

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. This includes secure storage, access control, encryption, and regular security audits.

 

5. Data Retention

 

We retain your information for as long as necessary to provide services and as required by law. You may request deletion of your personal data or project files at any time, unless retention is required for legal or operational reasons.

 

6. Your Rights

 

You have the right to request access to your personal data, correct inaccuracies, or ask us to delete your information. To make such a request, please contact us using the details below.

 

7. Changes to This Policy

 

We may update this Privacy Policy to reflect changes to our practices or legal obligations. Updates will be posted on this page with the revised effective date.

 

8. Contact

 

If you have any questions or concerns about this policy, please contact us:
    HiQSense Smart Systems LTD
    400 – 111 2nd Ave S, Saskatoon, SK, S7K 1K6
    Email: info@hiqsense.ca
    Phone: +1 306 261 8582